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PRIVACY POLICY
requests access to their product order records, employees should refer the request to the General Manager for
approval.

Employees
The Office and HR Manager or other Manager (eg, if production related) will review the file and assess any
information that may compromise the possible safety, privacy or confidentiality of other persons and consider the
request.

In the event the approval is granted, arrangements will be made with the employee for viewing their file in the
presence of the Office and HR Manager.

Copies of documents in the file may be made with the approval of the Office and HR Manager.

The employee may have a legal advocate or appropriate support person with them at the time of viewing the file.

All records remain the property of Delta and may not be removed from Delta’s premises.

What is Not Regarded as a Breach of Privacy and Confidentiality
The following activities are not considered to be a breach of confidentiality or privacy as they are necessary for the
proper discharge of professional services by Delta:

Discussion of specific details during supervision, training, or consultation on a employee or customer order
related matter;

Providing Delta employee access to customer documents in order to analyse or maintain records and report
on delivery and order fulfillment on time, and customer order statistics to Delta Management, and during
management system internal and external audits.

Reporting of serious matters as required by law.

Responding to a subpoena or court order to supply information, however it is noted that strict procedures
are to be followed if a subpoena is served on any Delta’s employee or the Organisation to produce
documents and/or appear in court.

The sharing of employee information with external agencies for employment - related matters, for example,
workers compensation claims, industrial relations matters, employment checks.

We deal with all requests for access to personal information as required by law. We may charge a fee where we
provide access to information to cover the cost of retrieval and the supply of this information. We will endeavour to
process any request for access within 30 days of receiving the request from our customer. Some requests for access
may take longer than 30 days to process depending upon the nature of the personal information being sought. We
may refuse to provide access if we are not legally required to do so.

DENYING ACCESS TO PERSONAL INFORMATION
We are not always required to provide our customers with access to their personal information upon request. We
may refuse access to personal information where the information relates to existing or anticipated legal proceedings,
where denying access is required or authorised by law, or where the request for access is regarded as frivolous or
vexatious. If we deny a request for access to or refuse a request to correct personal information we will provide the
reasons for not doing so.

CORRECTION OF PERSONAL INFORMATION
We take reasonable steps to correct all personal information we hold to ensure that, having regard to the purposes
for which it is held, the information is accurate, up to date, complete, relevant and not misleading.

An employee or a customer may request corrections to personal information we hold about them. We deal with all
requests for correction to personal information as required by law. We may refuse to correct personal information if
we are not required by law to do so.

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