Privacy Policy v2022.08.08 Page 4 of 10 PRIVACY POLICY We also collect personal information from individuals when they meet with us, communicate with us by letter, telephone, email or fax, give us a business card, subscribe to our publications, or submit information through our website. We may ask other people to analyse traffic on our website and they may use cookies to do so. We collect personal information about our customers from external sources such as: Credit or trade referees; Credit reporting agencies; Other credit providers; Co-applicants; Guarantors/proposed guarantors; Referees; Public sources such as telephone listings and internet; and Our service providers involved in helping us to provide credit or to administer credit facilities, including our debt collectors, credit insurer, insurance broker and legal advisers. HOW WE DEAL WITH PERSONAL INFORMATION WE DIDN’T ASK FOR Sometimes we receive information we didn't directly seek out. Where we receive this unsolicited personal information about individuals, we will consider whether the information is reasonably necessary for our functions and if we are permitted to hold the information in the same way as other information the individual has directly provided to us. If we can, we will handle the information in the same way we do with other information we seek from the individual. The way personal information is stored on the Delta servers means that electronic information cannot be destroyed or de-identified once it has been exposed to at least one backup. CORRECTION OF PERSONAL INFORMATION Delta will take reasonable steps to correct personal information to ensure that, having regard to the purpose for which it is held, it is accurate, up-to-date, complete, relevant and not misleading, if either: Delta is satisfied that it needs to be corrected, or an individual requests that their personal information be corrected. Delta will endeavour to notify other relevant organisations (such as referral agencies or other) that have been provided with the personal information of any correction, if that notification is requested by the individual. Delta will respond to a correction request or a request to associate a statement by the individual within a reasonable period after the request is made and will not charge the individual for making the request, for correcting the personal information, or for associating the statement with the personal information. When Delta refuses an individual’s correction request, Delta will provide the individual with written reasons for the refusal and notify them of available complaint mechanisms. DEALING WITH UNSOLICITED PERSONAL INFORMATION When a Delta employee receives unsolicited personal information, they must determine whether it would have been permitted to collect the information under Principle 3, ‘Collection of Solicited Personal Information’. If so, Principles 5 to 13 will apply to that information. If the information could not have been collected under Principle 3, and the information is not contained in a Commonwealth record, the Delta employee in possession of that information must notify their manager as soon as practicable to determine whether the information should be destroyed or de-identified and if it is lawful and reasonable to do so.
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